Terms of Service 1.2 :

These terms and conditions describe your relationship with Silverline Web Solutions Ltd with regards to the products and services provided to you by the company. Please read them carefully before placing an order for any of its products or services.

Definitions:

1.)      “Customer” “you” “your” means the person or company who purchases any products or subscribes to any of the services offered by Silverline Web Solutions Ltd.

2.)      “Company” “we” “us” means Silverline Web Solutions Ltd.

3.)      “Services” means the products or services provided to the customer by the company as per the contract entered into between the customer and Silverline Web Solutions Ltd.

4.)      “Quotation” means an agreed piece of work or specific services to be provided to the customer by the company (Silverline Web Solutions Ltd). The quotation can be given either verbally or in writing.

5.)      “Order” means a purchase order to be provided by Silverline Web Solutions Ltd in respect of the products or services, which has been agreed in writing by the customer and submitted to company on the company’s order confirmation form.

6.)      “Contract” means the written agreement made between the customer and the company specifying all the terms and conditions in relation to the products or services the customer has agreed to purchase from Silverline Web Solutions Ltd. The contract constitutes the order confirmation form and the terms and conditions of Silverline Web Solutions Ltd at the time the customer signs up for any of our products or services.

7. ‘Live Mode’ means the date the website is available on the client’s chosen domain.

8. ‘Domain’ is the website address as specified by the client.

9. ‘Open Source Software’ is software made freely available to anyone under the GNU General Public License (GPL).

10. ‘Hosting and Maintenance’ is a monthly or yearly cost to keep a clients website activated online.

11. ‘Content’ is both text and images that the client requires on the website.

12. ‘mb’ stands for megabytes and is a measure of storage space.

General:

The contract entered between the customer and the company shall be subject to all the terms and conditions mentioned herein.

1.) Unless otherwise agreed in writing, all our Search Engine Optimisation, Adwords Pay Per Click and website hosting services are subject to a one year rolling contract.

2.) Quotations submitted to the customer by the company shall only be valid for a period of fourteen days from the date of the quotation, unless  otherwise agreed in writing.

3.) A Quotation shall not be binding upon the company until the relevant order and contract have been agreed in writing by both the customer and the company.

4.) The company reserves the right to change the prices from time to time for the various products and services  which the customer is already being provided with by the company. We will in such cases notify the customer in writing at least seven days prior to making any such changes. Should you disagree with these changes, you will need to notify us of this in writing within seven days of us notifying you of any such changes . Should you not notify us of the same in writing within the above time period, you will be charged according to our new company prices.

5.) We may require details of any other companies who have either worked or are currently working on your website and may need their full cooperation in providing us with all the information that we require in order for us to provide you with the products or services you have agreed to purchase from the company.

6.) Silverline Web Solutions Ltd reserves the right to change or update these terms and conditions upon notifying the customer at any given time.

7.) The company reserves the right to change, update or remove all together any or all of the contents on its website (www.silverlinewebs.co.uk) without any prior notice to the customer.

8.) The company reserves the right to transfer any or all of its obligations to the customer to a contractor or third party appointed by the company without any prior notice or consent from the customer.

9.) To build your website, we will require all the relevant information within 30 days of agreeing to our order confirmation, unless otherwise agreed in writing.

10.) All requests for adding to or modifying the content of your website during it’s development  or after it’s completion will need to be confirmed by email.

11.) All the necessary content for your website will need to be given to us in a digital format. Should this not be the case, there will be a charge for the additional work required as per our current hourly rate.

12.) Once you have given us all the content and we have completed your website, we will send you the first draft and you will be able to inform us of any changes that need to be made. However this is limited to a maximum of three drafts in total. Should there be any further changes to be made, you will be charged at our current hourly rate for the additional work involved.

13.) If the hosting and maintenance payment is not made within fourteen days past your scheduled payment date your website will be taken offline . Should payment not be made past twenty eight days of your scheduled payment date we reserve the right to delete your website files  including any related files and documents and email accounts in which case they will not be recoverable.

14.) The hosting and maintenance fee includes up to half an hour’s work or support related to your website per month. Any additional work or support required will be charged for at our current hourly rate. This half an hour per month cannot be accumulated.

15.) All calls and requests for support related to the products and services which we offer will only be dealt with during our normal working hours being Monday-Friday 9 am – 5 pm.

16.) The works to be carried out shall be as set out in the Order Confirmation Email sent to the customer by the company.

17.) We place a small text link on the footer of our customer’s website that simply states the website was designed by Silverline Web Solutions Ltd and links to our company website. This link can be removed, if required.

Payment Terms:

1.) Payment for all our products and services shall be made by the customer by a way of cheque supported by an appropriate check guarantee card or by a banker’s draft or in cash or by telegraphic or electronic transfer direct to the company’s bank account or by arranged standing order or card payment (and in each case in pounds sterling).

2.) Once we have completed your website we will notify you and set it up on line. The hosting and maintenance contract will start on the same date on which the order confirmation has been agreed and the relevant fee will be payable in advance. Should the payment not be made on the above mentioned date or the customer delays the launch of the website for any reason the hosting and maintenance fee will still be payable .

3.) For Website design the full fee as per quotation provided by Silverline Web Solutions Ltd to the customer is payable upon agreement of the order confirmation unless otherwise agreed in writing. This payment is non-refundable after Silverline Web Solutions Ltd has committed resource or completed research and/or design work on the customer’s behalf.

4.) If the customer fails to pay any amount due to the company under this agreement on the relevant due date, default interest at the rate specified by the late payment of commercial debts(interest) Act 1998 shall be added to such amount from the day after the due date until the date of receipt of payment (whether before or after judgement), together with any reasonable and proper amounts incurred by the company in seeking to recover such late payments by the customer (including, without limitation, legal fees).

Legalities and Liability:

1.) When providing search engine optimisation (SEO) services to the customer, Silverline Web Solutions Ltd will work towards improving the ranking of the customer’s website in search engine results in response to a search request for the specific keywords the customer has requested. The company does not warrant that this effort would have any guaranteed results.

2.) The company shall not be liable in any way for any losses incurred by the customer should the customer’s website not rank to any specific position, drops from its current position or gets banned all together on any search engines through a direct or indirect action either on the part of the search engines or the company.

3.) Silverline Web Solutions Ltd shall not be liable in any way for any changes done to the customer’s website by us or any third party appointed by us, resulting in losses incurred to the customer through such action. Although we would try our best we cannot guarantee to fix any such problems that may arise.

4.) Silverline Web Solutions Ltd shall expect the client to carry out sufficient research before proceeding with a website. This will include checking that the website/idea/business will operate legally. It is important that the website is not in any way illegal. Please ensure that any images or content you supply or use on your website, is legally available for you to use. We cannot be held responsible for the illegal use of images, content or format of material supplied by the client. Silverline Web Solutions Ltd reserve the right to remove any website from its servers if it has reason to believe that it is operating illegally.

5.) Images used on the customer’s website may have been purchased by Silverline Web Solutions Ltd on behalf of the customer. These images may be restricted by license for use on the website only and are limited to five images per customer website unless otherwise agreed in writing. Silverline Web Solutions Ltd are not liable for misuse of these images by the client or any other person’s copying, altering or distributing the images to individuals or other organisations.

6.) Silverline Web Solutions Ltd makes no claims that the contents of this website may be lawfully viewed or downloaded outside England and Wales. Access to this website may not be legal by certain persons or in certain countries. If this website is accessed from outside of the United Kingdom, it is done at own risk and the visitor is responsible for compliance with the relevant laws of the visitor’s jurisdiction. The terms and conditions of this website are governed by the laws of England and Wales. Jurisdiction for any claims arising in respect of this website’s content shall lie exclusively with the courts of England. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

7.) Silverline Web Solutions Ltd cannot be held responsible for anything adversely affecting the Client’s business operation, sales, or profitability that might be claimed as a result of a service offered by the company.

Termination:

1.) Silverline Web Solutions Ltd reserves the right to terminate the contract entered into with the customer at any time should the customer be in breach of any these terms and conditions and/or the customer suffers any event of insolvency or become unable to pay its debts as they fall due.

2.) Your contract will be automatically renewed for the same term upon the renewal date  unless you notify us in writing at least seven days before the contract end date.

3.) Should you require us to send you your website files , there will be an admin fee chargeable.

4.) The company may suspend or terminate the supply of any products or services if the customer fails to make any payment when due or otherwise defaults in any of its obligations under the terms of the contract or any other agreement the customer has entered into with the company.

5.) The contract entered between the customer and the company may be terminated by the customer providing a written request seven days before their (customer’s) contract renewal date. (For recurring billing services)

Law and Jurisdiction:

The contract shall be governed by and construed in all respects in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English courts.